Terms of Service

1. Acceptance of Terms

By accessing or using Replyn's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

These terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

Replyn provides a lead management and customer communication platform designed for businesses. Our services include:

• Multi-channel communication management (calls, messages, social media)
• AI-powered response assistance and automation
• Lead tracking and pipeline management
• Analytics and reporting tools
• Integration with third-party services

3. User Accounts

3.1 Registration

You must provide accurate, complete, and current information when creating an account. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Security

You are responsible for all activities that occur under your account. Notify us immediately of any unauthorized use or security breach.

4. Acceptable Use

You agree not to:

• Use the service for any unlawful purpose
• Violate any applicable regulations (HIPAA, GDPR, etc.)
• Transmit spam, viruses, or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the service
• Resell or redistribute the service without authorization

5. Payment Terms

Paid services are billed in advance on a subscription basis. All fees are non-refundable except as expressly stated in these terms or required by law.

We reserve the right to change pricing with 30 days notice. Continued use after price changes constitutes acceptance of new pricing.

6. Intellectual Property

The service and its original content, features, and functionality are owned by Replyn and are protected by international copyright, trademark, and other intellectual property laws.

7. Limitation of Liability

In no event shall Replyn, its directors, employees, partners, agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or other intangible losses arising from your use of the service.

8. Termination

We may terminate or suspend your account immediately, without prior notice, for any breach of these Terms. Upon termination, your right to use the service will cease immediately.

You may terminate your account at any time by contacting us. Data retention policies apply as described in our Privacy Policy.

9. Changes to Terms

We reserve the right to modify these terms at any time. We will provide notice of significant changes via email or through the service. Continued use after changes constitutes acceptance.

10. Contact Us

If you have questions about these Terms of Service, please contact us at support@replyn.io